Refund and Returns Policy

At Mundial Sport Travel, we stand behind the quality of our sports travel gear. Our policy is designed to ensure your complete satisfaction while accounting for the practical use of our specialized equipment.

1. Returns Policy Overview

Please Note: Due to the specialized nature of sports equipment, we cannot accept returns simply because you changed your mind. All returns must be for valid quality or damage reasons and must be pre-authorized by our support team.

2. Eligibility for Return or Refund

You may be eligible for a return, replacement, or refund if:

Manufacturing Defect: Your equipment arrives with genuine manufacturing flaws or defects.

Wrong Item: You received a different product than what you ordered.

Significant Damage: Items arrive with damage that affects functionality or safety.

To be eligible, you must report any issues within 14 days of receiving your order.

3. Non-Returnable Items

The following items are typically non-returnable:

Custom or personalized equipment

Items that have been used, worn, or installed

Products with removed tags or original packaging

Safety equipment that has been unpackaged

4. Return Process

To initiate a return request, please follow these steps:

Contact Support: Email our customer service team at support@90snovelity.com with your order number and details about the issue.

Documentation: Provide clear photos or video showing the defect or damage.

Authorization: Wait for our team to provide a Return Authorization Number and shipping instructions.

Inspection: Once received, our team will inspect the item before approving any refund or replacement.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.

All returned items must be in original packaging with all accessories, tags, and documentation intact.

6. Refund Processing

Approved Refunds: Once we receive and inspect your return, we will notify you of the refund approval.

Refund Method: Refunds will be issued in US Dollars to your original payment method.

Timing: Please allow 7-10 business days for the refund to process after approval.

7. Replacement Items

For approved warranty claims or defective items, we will ship replacement products as quickly as possible. Replacement shipping costs are covered by Mundial Sport Travel.

8. Contact Us

For any questions about returns or refunds, please contact our support team.

Email: support@90snovelity.com